The Next Chapter for Bigeye: Realigning Our Leadership Team for the Future

We’re making a big change at Bigeye that I’m excited to share. Eleanor Treharne-Jones will be taking the reins as our new CEO. I will take on the role of Bigeye’s first ever Chief Product Officer, and will also retain my seat on Bigeye’s board.

In just one year at Bigeye, Eleanor has had a transformational effect on our business. She’s brought immense operating and leadership experience to our executive team and transformed our sales, marketing, and customer success functions. During that time I’ve built deep confidence that she is the right leader to drive Bigeye forward in this next stage of growth and continue delivering on the founding vision behind the company.

Why This Change?

I have served as Bigeye’s CEO since founding the company after leaving Uber. During that time, the company has grown in all directions. We brought on top tier investors, hired an incredible team, partnered with many incredible customers, built a strong network of partners, connected with industry analysts, and more. The experience has been incredibly challenging, rewarding, and humbling.

In hiring Eleanor as our first Chief Operating Officer at the start of 2024, my goal was to level up the company’s execution capabilities, and she has delivered on that incredibly well. It’s been amazing to work beside and learn from her during this time, and this experience is what gave me the confidence that she is the right person to lead Bigeye into the next stages of its growth.

That confidence that we have an experienced and capable operator at the helm enabled me to turn my focus to an area of our company that I feel so magnetically pulled to: our product. I love tackling the tough questions about our product strategy, roadmap, design and development principles, and how we ultimately present it to the market.

Eleanor’s Impact on Bigeye

Eleanor brought to Bigeye a wealth of experience in leading marketing, sales, and all other customer-facing functions of a business—in addition to existing knowledge of data observability that allowed her to be impactful on day one.

Over the past year, she has refined our go-to-market strategy, rebuilt our teams, and smoothly executed our transition into a purely enterprise-focus company. Our sales and marketing teams have become more aligned, and our customer success team has launched industry-leading levels of onboarding and post-sales support that ensure our enterprise clients achieve measurable outcomes.

Beyond quantitative company performance, she has invested in our culture and helped us become an even better aligned and more efficient team. As CEO she will now be maximally empowered to drive our team and business further so we can deliver even more for our customers.

What My Role as CPO Means for Our Customers

Moving into the role of Chief Product Officer is a chance for me to focus entirely on what I’m most passionate about: solving our customer’s most critical problems with unmatched technology and design.

The founding vision behind Bigeye was a cohesive set of tools that streamline and automate every element of operating complex data platforms, freeing up human minds to bring their creativity and ingenuity to bear on the next level of challenges—enabling our customers to truly make magic with their data.

Our platform’s lineage-enabled workflows have already proven invaluable for data teams. They’ve reduced our customer’s incident resolution times by up to 85%, earned trust in their data from business stakeholders, and eliminated toil for data team members. We will continue enhancing these workflows and introducing new solutions to help enterprises proactively improve data quality and reliability, streamline operations, and demonstrate quantifiable impact to business stakeholders.

For me, this is a return to form. My early career leading the development of observability, lineage, and data management tools for a global platform inspired me to start Bigeye. Returning to product development feels like coming home, and I can’t wait to bring our clients even more value in the years ahead.

Onward

“All that is human must retrograde if it does not advance” from Edward Gibbon is one of my favorite quotes. Bigeye has been advancing every day and I’m excited to see it continue moving forward.

With this realignment of our leadership, I’m confident that we’re positioned to deliver even greater value to our customers and continue pushing the limits of how technology can help us all make magic with our data.

- Kyle Kirwan